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Check - (Step 1 out of 4)

Where did you travel?

Which kind of ticket did you use?

For which period is your ticket valid?

How often do you travel on this trip?

For which class of train is your season ticket valid?

When was your trip scheduled?

Tell us more about your trip:

How long was your delay to your final destination?

Does your case fulfil the two following conditions?- The train you intended to ride initially was delayed 20 minutes or was cancelled AND
- You took another train instead and had to pay a specific ticket or upgrade fee.

Why did you cancel your trip?

How long was the expected delay to your final destination(Information from the train or station staff, mobile application, etc.)?

What did you do once your trip was interrupted en-route?

Were you unable to continue to your final destination no later than at 24:00 the same day... without using a taxi or alternate transportation due to the train delay or cancellation?

We are sorry: the time limit for liability has passed. This means that you cannot get a refund for this ticket anymore. You can learn more about the time limits for liability here. We are sorry: the time limit for liability has passed. This means that you cannot get a refund for this season ticket anymore. You can learn more about the time limits for liability here. This date is in the future. We are sorry, the delay you experienced was not sufficient for you to claim partial or full refund. (Find more details here) You can get the ticket cost refunded if you requested to cancel your trip, either at the counter or via mobile application, prior to your scheduled departure time. However, in this case, you should arrange this with the carrier directly. Unfortunately, Robin-Zug can’t help with this. After the train’s departure you are not eligible for a refund. We are sorry: according to your statements, your case does not fulfil the requirements for a refund or compensation. our ticket cost is refundable for the untraveled segment of the trip. To get a refund, provide a confirmation from the train or the station staff. However, the additional travel costs cannot be refunded as you had the possibility to carry on your trip by train.
order_step1_valid_train_type Good news: you can get compensated for up to 25% of the ticket price if this one was higher than €16. Good news: you can get compensated for up to 50% of the ticket price if this one was higher than €8. The additional costs can be fully refunded. However, the delay you experienced was not sufficient for you to claim any compensation. Good news: your ticket cost can be fully refunded. You can get the ticket cost refunded if you requested to cancel your trip, either at the counter or via mobile application, prior to your scheduled departure time. However, in this case, you should arrange this with the carrier directly. Unfortunately, Robin-Zug can’t help with this.
After the train’s departure you are not eligible for a refund.
order_step1_interruption_case_1 order_step1_interruption_case_2 Good news: your extra costs are refundable if you can justify that it was not possible to get in contact with the station staff first in order to arrange alternate transportation (e.g. No staff at the station, DB info centre was closed, etc.) and that the incurred costs were lower than for an hotel stay. Your ticket cost is refundable for the untraveled segment of the trip. To get a refund, provide a confirmation from the train or the station staff. However, the additional travel costs cannot be refunded as you had the possibility to carry on your trip by train.

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