Help me check with Robin-Zug to see if I’m entitled compensation for free right now. The Robin-Zug Database covers delays and cancellations of DB and other railway carriers up to 2 years in the past.
Can I get a refund from Deutsche Bahn online for train delays or cancellations?
In just a few clicks, Robin-Zug takes care of your claim paperwork for you until you get compensated. You don't need to fill any claim form anymore.
If your claim is successful, your compensation is transferred directly into your bank account and we get a small service fee between 69 and 99 cents. The three first claims are free.
My rights as a passenger in case of train delay or cancellation
Help me make a claim before it’s too late! Up to one year after the event.
For occasional travellers with a regular ticket
- After 60 minutes delay: get 25% of the ticket price back
- After 120 minutes delay: get 50% of the ticket price back
- Missed reservation: get €4.50 back
- Compensation of consequential damages (e.g. missed flight) is excluded
- Also valid with a "Sparpreis" or a Bahncard 25 / 50
- No confirmation of the delay required
For commuters with season tickets (Jobticket, yearly, monthly or weekly, ...)
Starting at 60 minutes delay or in case of cancellation, flat compensation of:
- €5.00 for 2nd class for long-distance trains
- €7.50 for 1st class for long-distance trains
- €1.50 for 2nd class for regional trains
- €2.50 for 1st class for regional trains
For frequent travellers with a Bahncard 100
After 60 minutes delay:
- flat compensation of €10.00 per delay for 2nd class
- flat compensation of €15.00 per delay for 1st class
Paperwork. Everything works online. Deutsche Bahn doesn’t offer this option.
Euro for us, if the claim is not successful. In case of success, Robin-Zug gets a small flat service fee.
Percent successful claims
Claims already successfully compensated thanks to Robin Zug